Despite your best efforts, accidents can happen and your pet could go missing. Thousands of animals end up in shelters every year. Unfortunately, many of these animals are never reunited with their families because they can’t be identified. A collar tag is a great way to identify your pet; however, if this were to ever fall off or become unreadable you may never be reunited with your pet. We want you to be able to find your special friend! This is why we recommend microchipping your pet.

What is it?

Microchips are tiny transponders that are about the size of a grain of rice, which can be implanted under your pet’s skin, usually right between the shoulder blades. This is done with a large needle and doesn’t require anesthesia but is usually done at the time of spay or neuter.

How do they work?

Each microchip contains a unique microchip identification number. At the time of microchip placement we will register your pet’s microchip with the microchip company so that it is matched with your contact information. If your pet were ever to be lost, a handheld scanner reads the frequency of this chip and displays the microchip information. Animal shelters, rescues and vet clinics own these scanners and will contact the registry to get your name and phone number.

How do I register my pet and update information?

We use 24PetWatch. Once the microchip is placed we will register the identification number with 24PetWatch and provide you with the registration paperwork. It is very important that you activate and update your contact information through their website if anything changes. We will also provide you with a tag for your pet’s collar with the microchip number and registry phone number.

What if I move?

You need to contact 24PetWatch to update your information; otherwise, the chip will not be helpful.

What are the benefits of microchipping?

  1. Permanent pet identification
  2. Best chance of recovering your pet
  3. Quick and painless procedure
  4. Lasts for your pet’s lifetime

Microchipping offers you the security and peace of mind that if your pet were to ever go missing you have a safe and secure way to be easily and quickly reunited with your furry friend!

COVID-19 Message to our Clients

To Our Valued Clients,

Our top priority is to provide exceptional care to our patients while safeguarding our staff and our community.  We continue to maintain our regular business hours and we are available to see you and your pets for essential veterinary health care services.

We have been monitoring the COVID-19 situation closely and want to notify you of changes we are making at for the welfare of our staff, clients and patients. We have taken great care to implement safeguards to help reduce the spread of this virus.

Amended Procedures:

  • The doors to the hospital will be closed to the public
  • Visitors to the hospital must remain outside the hospital. This includes walk-ins, appointments and food/prescription purchases.
  • We will not be performing fit-n-fury, birthday exams, nail trims, routine dentals and non-essential surgeries until further advised.
  • We will no longer accept cash or in-person payment.




  • A copy of our admittance and discharge instructions and patient history forms will be sent to you prior to the scheduled appointment.
  • Please remain in your vehicle and call us when you arrive in the parking lot.
  • We will assess your Covid-19 risk using the "patient screening pathway”.
  • When we are ready, we will motion for you to bring your pet from your vehicle to the clinic door. All dogs must be on leash and cats must be in carriers.
  • The veterinarian will call at the end of the examination or video conference you during the examination to discuss examination findings and recommendations.


  • You will be emailed a copy of the invoice including home notes.
  • Payment will be taken over the phone, via Interac e-Transfer, or online.
  • Any medication or items to be picked up will be given in a plastic bag at the time of discharge.
  • We will call you when we are ready for discharge at which time you will collect your pet outside of the clinic.

Food, inventory and medication pickup:

  • All items can be ordered over the phone or purchased using our online shop https://shop.avonleaanimalhospital.ca
  • For pickup, we will bring the items to you outside the clinic.

Product availability:

We have been in constant contact with the suppliers and manufacturers responsible for ensuring our hospitals have sufficient supply of veterinary diets and over the counter products, and we do not anticipate any disruption to this supply. However, instances of buying large quantities of these products have strained the supply chain. We respectfully request that our clients limit their purchases of these products to immediate need plus one month’s supply to ensure all clients and patients have access to these products.

Our goal is to keep our essential services available to the communities we serve and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe. Please do not hesitate to call with questions. We anticipate our phone lines will be busier than usual and we thank you in advance for your patience!

Our new hours of operation are as follows:

  • Monday: 9a-7p
  • Tuesday: 9a-7p
  • Wednesday: 9a-7p
  • Thursday: 9a-7p
  • Friday: 9a-7p
  • Saturday: 9a-3p
  • Sunday: closed

Call us if you have questions or need to schedule an appointment.