Dr Rosely returns to work following self-isolation

We are happy to announce that Dr. Rosely is healthy and symptom-free and that none of the other members of our team have had flu-like symptoms. Earlier this month, Dr. Rosely experienced symptoms consistent with COVID-19 and, as a precaution, she decided to self-isolate for 14 days. We also asked all the staff who had close contact with Dr. Rosely to self-isolate as an additional protective measure. Although Dr. Rosely did not qualify for testing, we have been assured by Public Health Ontario that it is now safe for her and the rest of our team to return to work. We will be returning to our regular hours at Avonlea Animal Hospital and Hollybank Animal Hospital, on Wednesday, April 15th, 2020.

On April 3rd, the province of Ontario amended the list of essential workplaces that can remain open during the COVID-19 pandemic. One of those amendments indicates that veterinary practices should be providing urgent care only. This was a measure which we had already enacted at our clinics. As restrictions in elective or non-essential services are put in place, either voluntarily or through government or regulatory body mandates, careful consideration of what is considered essential is needed. There is no standard list of elective/essential procedures. Essential procedures include those required to alleviate animal pain and suffering, to prevent the imminent threat of death of the animal, and matters pertaining to public health (e.g. vaccination against rabies). We continue to remain open to provide these services.

Our top priority continues to be providing exceptional care to our patients while safeguarding our staff and our community. Please see our web site for our current COVID-19 protocols and procedures:

COVID-19 Message to our Clients

We will be resuming our Annual Health Assessment appointment calls for appointments to be booked in May. We are approximately three weeks behind our normal process and we are expecting to be very busy in the coming months. Please take the time to book an appointment at your earliest convenience to ensure that we can continue your pet’s health care program in an effective and timely manner.

We are excited to announce that we are also now offering TELEHEALTH SERVICE for those who are unable to make it to the hospital or have a pet that is experiencing non-life-threatening or non-urgent symptoms or concerns. Our telehealth service offers the opportunity to speak with a veterinarian over the phone or by video call.

Our goal is to keep our essential services available to the communities we serve and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe. Please do not hesitate to call with questions. We anticipate our phone lines will be busier than usual and we thank you in advance for your patience!

Sincerely,

Don Cocca
Hospital Administrator


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COVID-19 Message to our Clients

To Our Valued Clients,

Our top priority is to provide exceptional care to our patients while safeguarding our staff and our community.  We continue to maintain our regular business hours and we are available to see you and your pets for essential veterinary health care services.

We have been monitoring the COVID-19 situation closely and want to notify you of changes we are making at for the welfare of our staff, clients and patients. We have taken great care to implement safeguards to help reduce the spread of this virus.

Amended Procedures:

  • The doors to the hospital will be closed to the public
  • Visitors to the hospital must remain outside the hospital. This includes walk-ins, appointments and food/prescription purchases.
  • We will not be performing fit-n-fury, birthday exams, nail trims, routine dentals and non-essential surgeries until further advised.
  • We will no longer accept cash or in-person payment.

https://hollybankanimalhospital.ca/online-payments

https://avonleaanimalhospital.ca/online-payments

Admittance:

  • A copy of our admittance and discharge instructions and patient history forms will be sent to you prior to the scheduled appointment.
  • Please remain in your vehicle and call us when you arrive in the parking lot.
  • We will assess your Covid-19 risk using the "patient screening pathway”.
  • When we are ready, we will motion for you to bring your pet from your vehicle to the clinic door. All dogs must be on leash and cats must be in carriers.
  • The veterinarian will call at the end of the examination or video conference you during the examination to discuss examination findings and recommendations.

Discharge:

  • You will be emailed a copy of the invoice including home notes.
  • Payment will be taken over the phone, via Interac e-Transfer, or online.
  • Any medication or items to be picked up will be given in a plastic bag at the time of discharge.
  • We will call you when we are ready for discharge at which time you will collect your pet outside of the clinic.

Food, inventory and medication pickup:

  • All items can be ordered over the phone or purchased using our online shop https://shop.avonleaanimalhospital.ca
  • For pickup, we will bring the items to you outside the clinic.

Product availability:

We have been in constant contact with the suppliers and manufacturers responsible for ensuring our hospitals have sufficient supply of veterinary diets and over the counter products, and we do not anticipate any disruption to this supply. However, instances of buying large quantities of these products have strained the supply chain. We respectfully request that our clients limit their purchases of these products to immediate need plus one month’s supply to ensure all clients and patients have access to these products.

Our goal is to keep our essential services available to the communities we serve and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe. Please do not hesitate to call with questions. We anticipate our phone lines will be busier than usual and we thank you in advance for your patience!

Our new hours of operation are as follows:

  • Monday: 9a-7p
  • Tuesday: 9a-7p
  • Wednesday: 9a-7p
  • Thursday: 9a-7p
  • Friday: 9a-7p
  • Saturday: 9a-3p
  • Sunday: closed

Call us if you have questions or need to schedule an appointment.