Boarding your pet

Hurray, winter is over – almost! Good-bye coats, boots and shovels and hello camping, cottaging and barbecues. While many cottages and campgrounds allow pets on the campsite, they are very strict about leash use and many campgrounds do not have swim areas for dogs. For these reasons many of us will board our dog or cat with a good kennel so that they are cared for while we enjoy our short trip. A good kennel will allow you to visit before your trip, for a full tour. Kennel owners should be happy to answer any of your questions about the facility and should allow you to observe how the current residents are housed. Dogs should have access to the outdoors, either by frequent walks or the use of outdoor exercise pens. Outside areas should be secure and have sheltered areas from the cold weather. The kennel should look and smell clean. Ask family and friends for the names of kennels that they have been pleased with – and don’t be afraid to ask for extra references!

Here are a few tips to help ensure a good boarding experience for your pet:

  1. Bring your pet’s regular food. The stress of being away from home may cause an upset tummy the first few days, and a switch of diet on top of this can only make matters worse. Check with the kennel beforehand to ensure that they are willing to accommodate your pet’s feeding schedule. If your pet has an especially sensitive tummy or food allergy, inform kennel personnel not to feed treats.
  2. Bring some comforts of home. A familiar blanket, sweatshirt or toys that smell like home will help comfort your pet. Don’t pack your favourite sweater, as a certain amount of wear-and-tear should be expected!
  3. Make sure your pet is well identified. While good kennels should be very secure, accidents can happen. Should your pet get loose you want to be certain he/she can be identified and returned to you. ID tag with a phone number, municipal license, microchip, and rabies tag are all great forms of identification.
  4. Safety first. Good kennels should ask for the name of your veterinary clinic, and an emergency contact number. Be sure to choose a contact that you trust to make decisions for your pet until you can be reached. Give us a call to inform us about your vacation to help reduce confusion should veterinary care be necessary. Inform kennel staff of any special health concerns that your pet may have.
  5. An ounce of prevention. Good kennels will require all vaccines to be current, including vaccination against Bordetella, a.k.a. “kennel cough”. Examination, fecal and vaccines should be performed 2 weeks prior to boarding.
  6. Homecoming. When your pet returns he or she may seem tired and sleepier compared with usual. The kennel is a new and busy environment, resulting in less sleep. If your pet is not back to his or her normal self in a few days, a trip the vet may be in order.

If you would like more information on choosing a good boarding kennel, or other options for care while you are away feel free to drop us a line – we’d be happy to help!


  1. - July 5, 2016 at 1:05 pm - Reply

    It’s also a good idea to accustom your pet to longer kennel stays by first boarding her during a short trip, such as a weekend excursion.

  2. Pet Boarding Software - November 30, 2016 at 10:48 am - Reply

    Excellent Article. Thanks for share.

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COVID-19 Message to our Clients

To Our Valued Clients,

Our top priority is to provide exceptional care to our patients while safeguarding our staff and our community.  We continue to maintain our regular business hours and we are available to see you and your pets for essential veterinary health care services.

We have been monitoring the COVID-19 situation closely and want to notify you of changes we are making at for the welfare of our staff, clients and patients. We have taken great care to implement safeguards to help reduce the spread of this virus.

Amended Procedures:

  • The doors to the hospital will be closed to the public
  • Visitors to the hospital must remain outside the hospital. This includes walk-ins, appointments and food/prescription purchases.
  • We will not be performing fit-n-fury, birthday exams, nail trims, routine dentals and non-essential surgeries until further advised.
  • We will no longer accept cash or in-person payment.


  • A copy of our admittance and discharge instructions and patient history forms will be sent to you prior to the scheduled appointment.
  • Please remain in your vehicle and call us when you arrive in the parking lot.
  • We will assess your Covid-19 risk using the "patient screening pathway”.
  • When we are ready, we will motion for you to bring your pet from your vehicle to the clinic door. All dogs must be on leash and cats must be in carriers.
  • The veterinarian will call at the end of the examination or video conference you during the examination to discuss examination findings and recommendations.


  • You will be emailed a copy of the invoice including home notes.
  • Payment will be taken over the phone, via Interac e-Transfer, or online.
  • Any medication or items to be picked up will be given in a plastic bag at the time of discharge.
  • We will call you when we are ready for discharge at which time you will collect your pet outside of the clinic.

Food, inventory and medication pickup:

  • All items can be ordered over the phone or purchased using our online shop
  • For pickup, we will bring the items to you outside the clinic.

Product availability:

We have been in constant contact with the suppliers and manufacturers responsible for ensuring our hospitals have sufficient supply of veterinary diets and over the counter products, and we do not anticipate any disruption to this supply. However, instances of buying large quantities of these products have strained the supply chain. We respectfully request that our clients limit their purchases of these products to immediate need plus one month’s supply to ensure all clients and patients have access to these products.

Our goal is to keep our essential services available to the communities we serve and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe. Please do not hesitate to call with questions. We anticipate our phone lines will be busier than usual and we thank you in advance for your patience!

Our new hours of operation are as follows:

  • Monday: 9a-7p
  • Tuesday: 9a-7p
  • Wednesday: 9a-7p
  • Thursday: 9a-7p
  • Friday: 9a-7p
  • Saturday: 9a-3p
  • Sunday: closed

Call us if you have questions or need to schedule an appointment.